i-Pilot Replacement Remote - Minn Kota

This remote is so much better than the original remote I had. The buttons are much easier to operate, and the screen display is so much better.

This is my third and last request, if I do not hear back from you by Thursday June 14, 2012, I will start the process to have this payment withdrawn from my credit card. I hope this is not the way you treat all of you customers. I am a senior citizen, 100% disabled army combat veteran, and expect to treated with a little bit more respect then you have offered to me. David Gundler Jun 11, 2012 -------------------------------------------------- From: "Dave Gundler" gundler1@hughes.net Sent: Thursday, June 07, 2012 5:55 PM To: "iboats Customer Service" orderinfo@iboats.com Subject: Re: Order Information (order #1028181) 2nd request, your item states its to be used with Minn Kota I-Pilot Control. I have I-Pilot Powerdrive V2, and your unit will not work, so I must assume IT IS DEFECTIVE. please inform me on the proper procedure to return this item. -------------------------------------------------- From: "Dave Gundler" gundler1@hughes.net Sent: Wednesday, June 06, 2012 7:14 AM To: "iboats Customer Service" orderinfo@iboats.com Subject: Re: Order Information (order #1028181) This item is defective...........Please inform me what to do with a DEFECTIVE ITEM....... -------------------------------------------------- From: "iboats Customer Service" orderinfo@iboats.com Sent: Tuesday, June 05, 2012 6:50 PM To: "David A.Gundler" gundler@hughes.net Subject: Order Information (order #1028181) David, We received your return request for the item that was purchased from you. We sent in a request for a return authorization on that and we received this information back from the vendor. "This item is not returnable if opened. The remote is packaged in a sealed clamshell and it is electronic. Opened electronics are not returnable and even if they were this item isn't something we can repackage and this manufacturer will not repackage." We do apologize for this inconvenience. If there is anything else you need let us know. Thank you, Dallin iboats Customer Service 1-800-589-0702 ext. 115 Additional Note: At first I thought it was the wrong unit (I did not check my operational book) but after I "Barked" I found it to be the correct one, all I want to do now is return this unit in exchange for same, that will work. I'm disappointed on the way I way I was treated by customer service they never had the respect to acknowledge my existence. I feel that old syndrome Got your money, now go away