Unfortunately, the first product that arrived in a timely fashion had been damaged where one of the clips that holds the handle in place had broken off. Upon calling customer service a replacement unit was shipped immediately and clear instructions for returning the damaged product were sent. The new product arrived before I was able to ship the damaged one back...which was pretty impressive since I didn't ask for such a thing, and wasn't told it was coming. It was an excellent surprise! Once my return shipping is refunded...this will turn out to be the best of a challenging circumstance. Thank you!