I had a Swivl-Eze post in my boat, but it was a little high. I took the post out, measured it, the TOTAL length was 16 inches. No where on the new packaging did it say that the 13 inches was the length of the tube ABOVE the floor. As it turns out, I took the new tube out of the packaging and found out that it was the exact same length (16 Inches as my old tube. I immediately, called one of your product reps , explained my situation to him and he immediately set about to make things right. He posted an order for and 11 inch post and told mer I would get it in a few days. He also told me that he would alert the return staff and they in turn would e-mail me with the process and return number for the 13 inch tube. I'm not sure whether your product rep mention that the returned item must be in the original package. When I got the e-mail from you return staff, they were very clear on the return protocol so I did not bother to return the 13 inch post because it was definitely not in the original package. When I got the 11inch post, it was slightly larger in diameter than my floor mount. I removed the snap lock and ground a few hundreths off the bottom diameter of the post of the post, reinstalled the snap lock and now have a serviceable 11 inch post. The new 13 inch post is also slightly larger in diameter, but I have not ground that one or otherwise altered it.
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